Velocity Management
Sign in Cart 0

Field compendium

Expedition briefing

Indexed answers for plant orders, verified checkout, payments, tracking and returns — your atlas field guide to Velocity Management support.

Account & verification

Sign-in, OTP email verification and checkout access

How do I create an account?
Register on Account with your name, email and password. A 6-digit OTP is sent to your inbox — enter it to verify before checkout.
Why must I verify my email?
Verified email protects your orders and enables checkout. Use the resend verification button on your account page if the OTP expires.
Can I shop without signing in?
You can browse and add to cart, but checkout requires a verified account so we can send order confirmations and tracking updates.

Orders & tracking

Manifest lookup, status updates and field reports

How do I track an order?
Use the Wayfinder station with your order number and checkout email. Signed-in customers can also view all orders on My orders.
When will I receive confirmation?
Order confirmation emails are sent immediately after checkout. Prepaid orders may show a brief payment verification step before the manifest is confirmed.
How do I raise a support query?
Open your order manifest from track or order history, then submit a field report for tracking, returns, refunds, cancellations or damaged items.

Shipping & delivery

Dispatch timelines, packaging and coverage

Where do you deliver?
We ship vegetable seeds, flower plants, fruit saplings and herbs across India to serviceable pin codes. See our full shipping policy.
How long does delivery take?
Metro areas typically receive orders in 3–5 business days; other cities 5–7 days; remote regions up to 10 days after dispatch.
Is prepaid shipping free?
Yes — prepaid (UPI / online) orders include free shipping. COD orders include a ₹49 handling charge as shown at checkout.

Returns & cancellations

Refunds, exchanges and order changes

Can I cancel before dispatch?
Yes — raise a cancellation from your order manifest or track page before the dispatch leaves our conservatory. Prepaid refunds process within 5–7 business days.
What if the wrong plant arrives?
Contact us within 7 days of delivery with photos. Eligible wrong-item or damaged shipments are reviewed under our returns policy.
Are opened seed packets returnable?
Opened seed packets and stressed live plants after transplant are generally not eligible. Each case is reviewed individually.
COD

Cash on Delivery

Pay when your specimens arrive. Shipping & handling: ₹49 added at checkout. Available on eligible orders across India.

Prepaid

UPI / Online payment

Free shipping on all prepaid orders. After checkout you are redirected to the payment gateway; return via the payment confirmation page to verify status.